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Voucher Club > FAQs

FAQ's

    * Buying a Voucher

    * I don't have a printer

    * My voucher didn't print

    * Bank Statement

    * I can't buy online?!

Buying a Voucher

Here at Spire FM we've tried to make buying a voucher as easy as possible.

    * Once you have found the voucher of your choice on this page click the "Buy Now" button

    * You will then need to login or create an account

    * Once registered you will need to verify your email address by clicking on the link in the email we send you.

    * Once registered and verified you will see a button at the bottom of the sample voucher: "Purchase Voucher"

    * You will then be prompted to enter your credit card and address details

    * Your bank may ask you for some information - sort of like an online pin code

    * Once the transaction is complete you will see your purchased voucher and a button: "Print Voucher"

    * Purchase complete

Please note:

Your credit card or bank statement may show the purchase as being from "www.ukrd.com 01392 248976 opt 4". UKRD owns Spire FM and handles the payment process for these vouchers on our behalf.

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

I don't have a printer!

If you don't have access to a printer then don't worry you can still buy one...Once you have made your purchase just get in touch with us below and let us know what the situation is and we'll print it for you. You can then visit us here at Spire FM to pick it up or we can post it to you.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

My voucher didn't print!

Sometimes printers have a mind of their own and decide to eat the paper they are printing onto.

Get in touch with us below, we'll reset your account for you and once you've logged back in you will have access to print your voucher again.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

Bank Statement

Your bank or credit card statement will suggest that your payment is to "www.ukrd.com 01392 248976 opt 4". UKRD owns Spire FM and handles the payment process for these vouchers on our behalf.

If you have any queries please get in touch below.

I can't buy online?!

Our systems use the very latest security to ensure your data and credit card details remain safe.

If you are unable to purchase online due to not having internet or computer access then you can call us on 01722 416644 and we will help you out. As our system is an internet only system so you will have to come into Spire FM during office hours and pay in cash while you are with us. Unfortunately we can't offer this service over the telephone.

Please note

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

First Name: Last Name: Email: Telephone: Offer: Enquiry: I consent for this website to contact me using these details: I consent for this website to share my details with select third parties: : :
Please specify which offer your enquiry concerns.
 
 
This last part is just to make sure that you are a real person and not a robot.
 
 
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