Jobs ยป Helpdesk Operator

Helpdesk Operator

Based in Tidworth

HDO583

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To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments.

Purpose: To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments in order that contractual requirements are met.

Key Responsibilities:

  • Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises
  • Accurately enter all incidents into the business incident reporting system (OSHENS) along with following any escalation practices.
  • Support both Day and Out of Hours engineers in all matters including allocation and job analysis

Experience & Skills required:

  • English Language and Maths GCSE grade C or above
  • Proven experience of working in a customer service environment.
  • Strong administration skills with Experience in all Microsoft packages
  • Full UK Valid Driving Licence

Please Note:

  • Hours of work are, 37.5 hrs per week, worked on a rota basis.

Salary:
TBC
competative
Position:
Permanent
Located in:
Tidworth
Closing Date:
31st May 2020
Employer:
Aspire Defence Services Limited
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Aspire Defence Services Limited

Aspire Business Centre
Ordnance Road
Tidworth
SP9 7QD
01980 886822
www.aspiredefence.co.uk

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