Jobs » Complaints Administrator

Complaints Administrator

Based in Salisbury

VAC/30623

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A company based in Salisbury city centre are seeking a Complaints Administrator.

A company based in Salisbury city centre are seeking a Complaints Administrator. You will receive many benefits such as 23 days holiday, plus bank holidays, offering up to 5% pension contribution, discretionary quarterly massage, plus training and opportunity for progression.

The role is in a city centre, open plan office in a friendly team.

As the Complaints Administrator, your duties will be to:

  • To action incoming and outgoing mail as necessary.
  • Create records and ensure accuracy of the record at all times.
  • Handle telephone and written enquiries and record the information in a timely manner.
  • Produce letters and documentation according to Office procedures and meeting specified timescales.
  • Liaise with customers, firms and other outside bodies to obtain additional information or documentation and maintain accurate records of action taken.
  • Refer to other members of staff for advice when appropriate.
  • To archive closed complaints on a monthly basis.

To be a successful Complaints Administrator you will have the following skills and experience:

  • Previous Administration experience is essential
  • Ability to work under pressure to meet deadlines.
  • Previous experience with complainants handling is essential
  • Positive can-do attitude.
  • Excellent communications skills, written and verbal.
  • Ability to assimilate large volumes of written material and make balanced decisions.
  • Competent in the use of Microsoft Products.
  • Adaptable and able to deal with constant change.
  • Ability to consider the potential outcome and consequences of an action.

You are required to work 35 hours a week, Monday to Friday. In return, the Complaints Administrator will receive a salary of £18,000 per annum with a potential increase once trained.

Salary:
£18,000 Per Annum
Position:
Permanent
Located in:
Salisbury
Closing Date:
9th August 2019
Employer:
Personnel Placements
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Personnel Placements

01722334433
www.personnel-placements.co.uk

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