Jobs » Customer Service Advisor

Customer Service Advisor

VAC/30440

Personnel Placements

A growing Salisbury based company is seeking a Customer Service

A growing Salisbury based company is seeking a Customer Service Advisor to provide high quality frontline customer service by offering information and guidance, quickly and sensitively. You will receive many benefits such as 23 days holiday, plus bank holidays, offering up to 5% pension contribution, discretionary quarterly massage, plus training and opportunity for progression.

As the Customer Service Advisor, your duties will be to:

  • Provide a high quality telephone enquiry service, creating detailed records during telephone conversations.
  • Determine if a complaint falls within the terms, advise and progress accordingly.
  • Give guidance with regards to progressing a complaint.
  • Administer appropriate customer service surveys on a weekly basis.
  • To keep all material up to date and escalate complaints when needed.
  • Produce letters and documentation.

 

To be a successful Customer Service Advisor you will have the following skills and experience:

  • Good prioritising, problem solving and organisational skills
  • Computer literate – especially in Microsoft Products
  • Excellent verbal and written communication skills
  • Impartiality and diplomacy skills
  • Excellent attention to detail
  • Resilience and tenacity (handles pressure to meet deadlines well, with an optimistic attitude)
  • Ability to retain high level of information relating to processes
  • Following instructions and procedures

 

Working hours are Monday – Friday 9am-5pm with one hour for lunch. In return, the Customer Service Advisor will receive a salary of £19,000 per annum.

Salary:
£19,000 Per Annum
Position:
Permanent
Closing Date:
4th March 2019

Personnel Placements

20 Oatmeal Row
Salisbury
SP1 1TH
T: 01722334433
E: info@personnel-placements.co.uk
W: https://www.personnel-placements.co.uk/jobs/

Contact

Sophie Jones

T: 01722334433
E: sophie@personnel-placements.co.uk
W: http://www.personnel-placements.co.uk

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