Jobs » Coordinator, Operational Support

Coordinator, Operational Support

Rowanmoor Executive Pensions Limited

You will provide secretarial and administrative support to the Administration departments.

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do? 


We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £15bn Assets Under Management and are still growing.


This role is with Rowanmoor Executive Pensions Limited, part of the Embark Group. 



What you’ll do

In your role as Coordinator, Operational Support you will provide secretarial and administrative support to the Administration departments by preparing and formatting letters, memo’s and file notes by audio recordings and written requests and other administrative tasks that are needed. You will also provide support and cover to the Executive PA where required.


Key Accountabilities

  • Provide administrative and secretarial support to the Administration and Actuarial departments in line with Company and departmental requirements and standards. To include but not exhaustive of; audio typing, typing, formatting and proofreading letters/emails/documents etc., distribution of electronic faxes and department emails
  • Minute taking
  • Control of all corporate stationery ordering/re-ordering and maintenance of stock records for both Salisbury and Bolton
  • Search internal systems and databases to allocate unidentified post.
  • Produce Companies House Accounts/Searches
  • Print and send/scan briefing notes to Salisbury and Bolton administration departments for meetings
  • Ensure that records are updated and completed for all transactions to meet Company requirements and maintain the integrity of system data and ensuring an accurate audit trail is in place
  • Provide cover for departmental telephones when required, including reception
  • Support the Executive PA where required in delivering an effective service to the Board of Directors and Senior Management.



Who you are and the experience we’re looking for

Delivering excellence is no easy task, particularly when you are transforming a business. So we’re looking for someone with the right experience and behaviours to join our team. The 'DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:  


  • Previous audio typing and secretarial experience, with an accurate and good typing speed of at least 50 wpm. Audio typing experience is not essential, however, previous experience would be desirable
  • Proven administration skills - ability to work in a systematic, methodical and orderly way
  • Sound knowledge of Microsoft Office; Excel, Word, Outlook, PowerPoint
  • Strong proof-reading skills with a good level of literacy and numeracy
  • Confident telephone manner with the ability to respond to queries in a polite and professional way
  • Strong organisational skills
  • Excellent written and oral skills
  • Strong organisational skills
  • Holds a relevant secretarial or audio typist qualification


Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.



Our family of companies include:


The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market. 

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration. 

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Apply now and join us on our journey.


Closing Date:
22nd February 2019

Rowanmoor Executive Pensions Limited

Rowanmoor Executive Pensions Limited

Rowanmoor House
46-50 Castle Street
T: 08445 440 573


Human Resources
Rowanmoor House
T: 03445 440684

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