Think carefully before calling 999 this Bank Holiday

Think carefully before calling 999 this Bank Holiday

Published at 1:25pm 23rd August 2019.

2 minute read

Wiltshire Police say it's been a really busy time for them over the summer holidays.

The force is asking to make sure we use the right number for their call handlers, depending on your specific needs.

They often see an increase in calls to both the 999 and 101 numbers during the summer.

Superintendent Phil Staynings from Wiltshire Police says it's important we're not ringing unnecessarily: 

"The majority of calls will be for genuine emergencies or will require police assistance. However, we will often receive calls - especially via 999 - which are not emergencies and are simply blocking the lines for those in a life or death situation who urgently need our help."

Police officers in Salisbury - policeman - police woman - Wiltshire Police
Who you gonna call? Make the right choice between 999 and 101


You should dial the emergency line on 999 if:

  • You need an immediate response because a crime is in progress or you think it is
  • You or someone else is injured or there is a threat to life
  • A serious road traffic collision has taken place
  • Violence is being used or threatened

The 101 number is for 'non-emergencies', when you need to speak to the police but your issue is less urgent:

  • You want to report a crime/issue that does not require an immediate emergency response
  • You or someone else are not in immediate danger
  • You would like to speak to your local police officer
  • You want to provide information about a crime

Crimes can also now be reported to Wiltshire Police online.


In many instances, the best port of call is Wiltshire Council, for things like flytipping or noise complaints.

If you're still unsure who to contact, try the website for advice.

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