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THOMAS COOK: Helpline launched for customers

THOMAS COOK: Helpline launched for customers

Published at 10:11am 23rd September 2019.

2 minute read

It follows the collapse of the tour operator, with advice for people who have booked holidays with them.

  • The travel firm Thomas Cook has gone under - leaving travellers stranded abroad, holidaymakers expecting to jet off left at UK airports and thousands out of a job.
  • The company failed to raise the £200m demanded by lenders.
  • The Civil Aviation Authority is starting the biggest operation to bring UK citizens currently on their holidays back home.
  • A helpline's been launched for those affected by the collapse.

Thomas Cook has collapsed, prompting the UK's biggest ever peacetime repatriation to bring over 150,000 stranded customers home.

The debt-ridden company entered compulsory liquidation in the early hours of the morning after it failed to secure an extra £200m needed to keep it afloat following talks with creditors and the government.

Around one million customers who had travel booked in the coming months have been told not to go to the airport, as all bookings, including flights and holidays, have been cancelled.

aeroplane plane
The last of the Thomas Cook branded flights has landed back in the UK this morning

But who can I contact if i'm affected or have family that are?

People who are currently on holiday or have booked with Thomas Cook, or are worried about family who're abroad are being urged to contact the follow:

24-hour helpline:

  • 0300 303 2800 from the UK and Ireland
  • +44 1753 330 330 from overseas

There's been plenty of reaction on social media to the collapse:

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