Parkwood allay concerns over leisure membership

Parkwood allay concerns over leisure membership

Published at 2:41pm 25th March 2020.

3 minute read

The health and fitness centre in Salisbury is closed following the most recent government guidance over Covid-19.

Owners of the gym on London Road have told their members:

"Pay nothing until we're open."

"Our leisure centres are temporarily closed until further notice.... customers are our first priority and as such we want to reassure all of our members that you will pay nothing while we remain closed."

WHAT HAPPENS WITH MEMBERSHIP?

  • They are freezing all memberships until they reopen
  • That means they will NO take any direct debits for health and fitness and swimming memberships on 1 April 2020, or for the foreseeable future.
  • For pay monthly fixed term 12 month memberships for health and fitness and swimming, contracts will not be extended. Those contracts will still have the same end date regardless of the closure period

PLEASE NOTE:

  • Parkwood say you should NOT cancel your direct debit, this freeze in payments is happening automatically
A view of one of the fitness suites at Parkwood in Salisbury.
Parkwood reassure members they will pay nothing while they remain closed.

WHAT IF I PAY ON A PRE-PAID ANNUAL BASIS?

    • Parkwood are also pausing and extending annual memberships to resume once they reopen
    • The credited time will be added to the end of your membership
    • They will confirm the new expiry date when they reopen

WHAT ABOUT SWIMMING LESSONS / ACTIVITY BOOKINGS?

  • Parkwood will not collect direct debit payments for swimming or activity bookings until they reopen
  • These sessions are automatically being frozen
  • Spaces will be reserved, and you do not need to take any action

Parkwood have said:

"Any pre-paid bookings such as children's birthday parties, sports courts, 3G, 4G, or 5G rentals will be credited to allow you to re-book for a future date. We will be in contact in due course to keep you informed of the centre's reopening and therefore the continuation of your swimming lessons and activity bookings."

WHAT TO DO IF YOU HAVE ALREADY CANCELLED YOUR MEMBERSHIP / BOOKING

  • Don't panic!

Parkwood are allowing anyone who cancelled their membership in March to quickly and easily reinstate it on existing terms and conditions and have it immediately frozen until they reopen.

CONTACTING PARKWOOD

Click HERE and fill in the relevant form to reinstate your membership.

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