No-shows cost Salisbury District Hospital £1 million

Salisbury District Hospital - SDH - Main Entrance (Mike Draper) (5)

Published by Ellie Harries at 6:03am 12th January 2019.

Nearly 10,000 people didn't turn up for appointments at the Odstock Site between September 2017 and 2018.

The average outpatient appointment at Salisbury District Hospital costs the NHS £120.

Last year, 9,853 people either did not show up for their appointment, or arrived too late to be seen.

This cost Salisbury NHS Foundation Trust around £1.18 million.

Salisbury District Hospital - SDH - main entrance sign (Mike Draper)
The average outpatient appointment at Salisbury District Hospital costs the NHS £120.

Dr Robert Harwood, chairman of the British Medical Association consultant committee, said:

"It is important that no appointments are wasted at a time when the NHS is under incredible stress.

"We should not stigmatise patients who may for legitimate reasons be unable to attend.

"However, we do need the NHS to emphasise through clear publicity to the public that, given the current unprecedented pressure, patients should make every possible effort to rearrange their appointment so that another person is able to receive treatment in their place."

At Salisbury NHS Foundation Trust, out of the 162,992 outpatient appointments, 6% did not show up.

The figures show 3,605 people failed to make their first appointment, 6% of first attendances.

A further of 6,248, or 6%, did not appear for a subsequent meeting.

doctors stethoscope (Pixabay)
Last year, 9,853 people either did not show up for their appointment.

Niall Dickson, chief executive of the NHS Confederation, which represents organisations across the healthcare sector, said:

"We need to support patients to make sure they can attend appointments, and be able to easily cancel or reschedule them.

"We need to make sure we are not asking patients to attend unnecessary appointments and we welcome the NHS Plan proposal cut face-to-face outpatient appointments by one third over the next five years.

"Text reminders and host of other measures and more technology will make life easier both for patients and the service, but as patients we all need to do our bit."

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