Shoppers "furious" as Tesco issues parking fines for stuck drivers

Salisbury Tesco Extra Jan 2017 3 (Faye Marsh)

Published by Spire FM News at 6:04am 20th February 2019.

Drivers who were trapped in the car park at Southampton Road in Salisbury have received penalty notices.

Shoppers found themselves stuck on February 4th 2019 when issues with the traffic lights further up the A36, just at the junction for Bourne Way and Petersfinger Road, caused cars to back-up all along the road and onto the Tesco site.

It took some people around 5 hours to eventually get out!

As if being stuck for that long wasn't enough, a few weeks later shoppers who were caught up in the incident have started to receive parking fines.

On a normal day drivers to the site would only be allowed to park there for a limited amount of time, and because no-one could get out of the car park, they went well above the limit, causing the fines to kick-in.

Petersfinger Junction
The traffic lights on the A36 that were causing the problem

Kimberley Davis was one of those to get caught up in the traffic.

She decided to pop to the supermarket store during her lunch hour but then had to leave her car and walk back to work when she couldn't get out of the car park.

On her return the traffic was still backed-up and it took her another 1 and a half hours to get out.

She told Spire FM all about it:

Kimberley has now been issued with a parking fine, which she has appealed against, saying she's "furious" to have received it.

There are others who have contacted Spire FM to say they have done the same, and who have issued complaints direct to Tesco.

TESCO STATEMENT

Spire FM has got in contact with Tesco and a spokesperson has said:

"Our system automatically issues a penalty charge notice when motorists overstay the time limit in our car parks.

However, where there are extenuating circumstances such as there were on this occasion we always take those into account in our appeals process and will cancel notices where the circumstances were genuinely beyond the customers' control."

Kimberley Davis is grateful for the response:

"It is a relief, obviously, but anyone who receives the letter in a panic, which is just appalling I think.

And then, is there anything else they're going to do to try to alleviate this?

Every time we go to Tesco there is always a massive queue to get out."

NEW ENTRANCE PLANS

Tesco does have planning permission to build a new entrance/exit to the Southampton Road site but it's still not known when work will start on this.

This is what Tesco told Spire FM about their plans:

"We have planning permission in place for a second entrance way to our Salisbury Extra site, but this project is not on our current annual works schedule."

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