Tesco says sorry for car park delays but won't take blame

Tesco

Published by Spire FM News at 1:02pm 20th February 2019.

The supermarket giant's been responding to complaints after drivers at their Salisbury Southampton Road site were trapped for hours.

On February 4th 2019 customers were forced to wait in their cars, unable to exit the car park. 

Some were there for up to five hours.

Automatic penalty notices have now been sent out to drivers because they were on site for so long.

Kimberley Davis was one of the customers who got caught up in the delays and received a fine.

She complained to Tesco and they have now sent back a letter saying sorry for the "nightmare".

Tesco Response

Letter from Tesco received by Kimberley Davis

The retailer goes on to say they have checked their system and the delays were caused by roadworks at the back on the store, which left vehicles backing-up onto the site.

The letter - from the Customer Engagement Centre - also explains why staff couldn't help:

"I can understand your wanting to exit this car park as quickly and safely as you can but as this is on the main road then the council should have had someone to divert the traffic as this would be dangerous for a member of our staff to be going out and directing traffic."

 PARKING FINES

Tesco has given Spire FM a statement saying penalty notices from that day should get cancelled but this new letter, sent to Kimberley, makes it clear it will be down to individual customers to appeal the parking fines:

"The store are aware of the congestion that is being happening due to the roadwork’s and now that you have received a parking charge notice from the company that is in operation in that car park you would need to be in touch with them to get this waived as they will be made aware of the road works and they can then waive this parking charge notice."

 

Tesco Southampton Road
Tesco Southampton Road

REACTION

The reply from Tesco doesn't go far enough for Kimberley.

She, and many others, are fed up with delays getting out of the car park and onto Southampton Road.

Kimberley told Spire FM more needs to be done:

"Sadly it seems they are not taking responsibility for these issues.

This is not the first time this had happened, in fact most Saturdays there is quite a lengthy queue trying to get out of the car park, so the fact that they are blaming the congestion on that particularly day on the road works is unacceptable."

Petersfinger junction
The junction that was causing traffic to back-up along Southampton Road

ROADWORK UPDATE

There is some good news though, the roadworks on Milford Mill Road at the back of the store have now finished.

The cut through had been shut since early January.

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