Sky customers - watch out for scam in Wiltshire

Sky customers - watch out for scam in Wiltshire

Published by Faye Tryhorn at 10:52am 21st November 2019. (Updated at 11:00am 21st November 2019)

3 minute read

Police are warning us about a potential fraud scheme doing the rounds.

Wiltshire officers tell us that the scam's targeting Sky customers, particularly those lost might have lost access to their TV and internet services last weekend (16th and 17th November).

Customers have reported getting a notification on their phone or tablet with the following message: 

"Just to let you know your Sky internet service will be cut off within the next 24-48 hours."

That's followed by a list of contact numbers for people to ring to 'stop the process' of them being disconnected.

TV Remotes
Sky customers are being asked to beware of the possibility for further scam calls


Those customers who have called back have been asked by the person on the other end to confirm their customer details.

They've also asked to get the customers' account details and sort code, before the phone call's abruptly ended.

The customer then gets another call saying there's been a mistake and funds have been paid into their account.

They're asked to go to their bank and return the funds to an account, but 'keep a small amount of money for the inconvenience'.

Sky TV Remote
Customers who might have lost TV or internet access recently have been targeted recently


Police say this scam, involving moving money between a customer's account and the fraudulent account makes people think it's genuine.

We're being asked to NEVER provide bank details to people over the phone.

There's a reminder that banks or major companies like Sky would also NEVER call and ask for personal information.

Those details would only be taken if you're calling them to purchase something.

Sky TV Remote
Please don't get caught out by this - and report it if you're concerned


If you're concerned about a scam, you can report it to Wiltshire Police by calling 101.

The national Action Fraud organisation also has information on their website, or by calling 0300 123 2040. 

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