Salisbury bank to open early to support elderly customers

Salisbury bank to open early to support elderly customers

Published by Henrietta Creasey at 10:12am 17th March 2020. (Updated at 11:41am 17th March 2020)

3 minute read

Nationwide will open an hour earlier from tomorrow (18th March).

Britain’s biggest building society is trialling new branch opening times during the coronavirus outbreak, to help the elderly and vulnerable manage their money with a dedicated hour each morning.

100 branches including Salisbury's will open from 8.00am, instead of the usual 9.00am, to see whether it is an effective way of providing support to people aged 70 and above and those with underlying health conditions at an uncertain time.

The new opening hours will run from Mondays to Fridays.

Nationwide says the arrangement aims to enable groups of people at highest risk from coronavirus to go about their day-to-day transactions with greater confidence and safety.

Mandy Beech, Nationwide’s branch network director, said the company wants to do as much as we can.

"We understand the current situation is likely to hit the elderly and vulnerable the hardest, not only because of the higher risk of catching coronavirus, but also through potentially feeling isolated from the wider world should this issue continue for a longer period."

Salisbury's Nationwide is located in the Old George Mall.

Amesbury is not one of the branches taking part in the trial but if successful and there is shown to be a need the trial could be extended.


Nationwide is also advising members that do not currently use either the internet bank or mobile app to register. 

It said there are in-branch tutorials led by employees as well as demonstration videos and help offered via the Society’s contact centres.


Nationwide, along with many other banks and building societies, has pledged additional support for customer financially impacted by coronavirus. 

These will be offered on a case-by-case basis and range from payment holidays on mortgages and increased credit and overdraft limits, to the removal of interest charges on credit cards and overdrafts.

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