Tesco and Home Bargains step up coronavirus response

Tesco and Home Bargains step up coronavirus response

Published by Faye Tryhorn at 12:05pm 19th March 2020.

3 minute read

The retailers have made some changes in store to help while the outbreak is taking hold.

Earlier this week, Tesco stores altered their opening hours to allow for restocking and to catch up with online orders. 

From today (Thursday 19th March), those changes are being ramped up, with things like restrictions on items, closing specialist counters and dedicated hours for vulnerable customers.

In the statement there's a few measures from Tesco's CEO, Dave Lewis, which we've broken down into the key points: 

  • Storewide restriction of only 3 items per customer on every product line
  • Removing multi-buy promotions
  • Closing all meat, fish, deli counters and salad bars
  • All stores will close at 10.00pm
  • Introducing some distancing measures at the checkout
  • Asking customers to pay by card if possible
  • Encouraging customers who shop online or Click+Collect to come into stores where possible to free up delivery slots for those having to self-isolate
  • Prioritising one hour every Monday, Wednesday and Friday morning between 9.00 and 10.00am for elderly and vulnerable customers (that doesn't apply to Express stores like Wilton Road, Salisbury and Durrington)
Tesco Extra main entrance Southampton Road Salisbury (Mike Draper) (6)
The Salisbury Tesco store is among those affected by changes for the foreseeable future


There's also a plea from the Tesco boss to be considerate of the people who are still working during this time.

CEO Dave Lewis said: 

"Tesco store colleagues can't work from home and a good number of them will need to respond to personal or family challenges connected with dealing with COVID-19. So we would please ask that you understand the challenging environment in which we are all working. If you do go in-store and want to say thank you, then I'm sure they'd appreciate it.

"This is a very challenging time and we will only get through this if we work together."

Home Bargains Southampton Road Salisbury (Mike Draper) (3)
Home Bargains stores like Salisbury's are asking customers for 'support and patience'


The company, which has branches on Salisbury's Southampton Road and in Amesbury, are also making a few changes.

They've put some details on their social media about how their helping staff and making things easier for shoppers.

Their measures include a £30 million fund for staff to make sure they're paid while they might have to self-isolate.

For those staff who able to work on throughout the rest of this year, they'll get a bonus as a show of support.

They'll also be prioritising the first hour of their opening each day for elderly and vulnerable customers.

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