Citizens Advice Wiltshire helping increasing number of workers

Citizens Advice Wiltshire helping increasing number of workers

Published by Jack Deery at 12:12pm 6th April 2020.

3 minute read

Due to the coronavirus outbreak, they are having to deal with a lot more calls from people who have had their employment affected.

"We're still here" is the message from Citizens Advice Wiltshire as they deal with a large increase in the number of callers.

They say they that most of their queries are coming from people who have been left unemployed or affected by the outbreak. 

The service have had to suspend face to face contact, so it has ramped up the pressure on their advisers to help people via phone or email. 

But they say they want to continue to help people in this difficult time. 

Suzanne Wigmore, CEO of Citizens Advice Wiltshire, said:

"We are getting about three times the number of calls we normally would from people concerned about their employment status and how this affects their income. 

Some are saying they have been furloughed, or laid off, or made redundant and they’re not sure what financial help they can get. 

People are very concerned, understandably. Many will never have found themselves in a situation like this before, like having to apply for benefits.  

A lot of what we are doing is explaining to people how this affects their personal circumstances, whether they qualify for certain support, what the process is and, particularly in the cases of those needing to make a claim for, how to apply."

Suzanne went on to thank all of the staff working hard to support others. 


There is a number of ways people can get help and support in this difficult period: 

    • General advice will be given via their Adviceline which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 5pm.
    • People can contact them for advice by email through our local website at 
    • People can chat online to an advisor by visiting the Citizens Advice website at
    • People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on the Citizens Advice website.
    • Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 144 8 444.

They are warning that waiting times may be slightly longer than usual due to demand.

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